Refund Policy

7 Day Refund Policy

At SMS TV Live, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.

Although we’d love to know where things went wrong, or how we can improve, follow the steps below for a full refund within 7 days of your date of purchase.

Also, note that we make every attempt to process the refund as quickly as possible, but our payment processor or your financial institution can take up to 10 days for the refund to reflect in your bank account/card.

To Cancel and/or Request a Refund

Follow the steps below to get your cancellation and/or refund request sent to us:

1- Click on our Support page.
2- Please include your order number and the reason for cancelling and/or requesting a refund in the message area.
3- Click Send.